October 13 2019
The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.
Pdf downloads:
Free digital audio books download Within Ash and Stardust 9781250123794 (English literature)
Free pdf ebooks download music The Wicked King (English Edition) by Holly Black PDF
Best sellers eBook fir ipad First Man In: Leading from the Front English version by Ant Middleton
Free audiobook downloads mp3 players Kismet: A Novel RTF 9780316418294
Downloads ebooks free Becoming Superman: My Journey From Poverty to Hollywood CHM 9780062857842 (English literature)
Free ebooks free download Fifteen Paths: How to Tune Out Noise, Turn On Imagination, and Find Wisdom by David Weitzner
Read books online for free download full book Worlds Within: Mimbres Pottery of the Ancient Southwest 9780300227215 CHM RTF by Andrew Finegold, Stephen Lekson (Contribution by), Barbara Moulard, Karl Taube, Richard F. Townsend in English
English book download pdf format The Magic Misfits: The Minor Third by Neil Patrick Harris 9780316391870 MOBI iBook
Kindle iphone download books No Safe Spaces
French audio books downloads El Club de las 5 de la manana: Controla tus mananas, impulsa tu vida / The 5 a.m. Club by Robin Sharma ePub CHM iBook 9781949061673 English version
/http%3A%2F%2Fprodimage.images-bn.com%2Fpimages%2F9781683592426.jpg)
/https%3A%2F%2Fimagessl0.casadellibro.com%2Fa%2Fl%2Ft5%2F60%2F9788490567760.jpg)
/https%3A%2F%2Fassets.thalia.media%2Fimg%2Fartikel%2F08165517b40aca1e01bcf094a7d365186ca1ed35-00-00.jpeg)
/https%3A%2F%2Fassets.thalia.media%2Fimg%2Fartikel%2Fb018fcadf59fa68a6856391cbbf9ea124d86a2d6-00-00.jpeg)